Social Media Monitoring
Social Media Monitoring involve real-time search results of a query, keywords, and phrases from one central spot covering the web – blogs, articles, comments, online reviews, and social media networks such as Facebook, Twitter, Google+, Instagram, YouTube, Tumblr, Reddit, Flickr, DailyMotion, Vimeo, etc for comprehensive mentions and deeper engagement about the organization, brand and individual. Get to know what people are saying, where are they saying it and the key influencers behind it. React to inquiries and add value to conversations with maturity and check alerts every hour to catch up with the latest information. Monitor engagement, and reach across various social media networks, forums, blogs, news sites and view results by media type.
Online Brand Monitoring
Every business requires excellent online reputation to build trust leading to loyalty. The customer lifecycle management loop enables brand monitoring to uncover mentions – positive, negative and neutral attributes of the brand that can lead to sales conversion and customers’ complaints resolution. Brand reputation management begins with the knowledge of web crawling of reviews, comments, articles, blogs, forums, and conversations from varieties of social platforms that provides data with which to correct negative feedbacks. Attend to criticisms promptly before they turn to crisis.
Talk to us now to manage your online brand monitoring!